General terms and conditions of sale:
General terms and conditions of sale are between the consumers (further customer) and LANDJOFF Ltd., the founder of Internet store landjoff.com, to determine the purchasing and selling procedure and conditions.
Making an order and payment in the Internet store landjoff.com, you confirm that is aware of the general terms and conditions of sale.
Purchasing and selling takes effect after the whole payment for the products.
The goods and the prices on display have an informative nature on the landjoff.com website. The item can be different from the picture. On the picture can be details, which are not included in the item’s packaging.
The use of information of the website landjoff.com does not cause the legal obligations between the visitors and owners of the Internet store.
Landjoff.com holds one-sided rights to change the general sale conditions and the offered product’s price policy at any time. Changes and additions to the price lists and conditions to take effect from the moment of publication at landjoff.com. The conditions at the moment of the order are applicable.
Making a purchase:
Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
On the Internet store landjoff.com the product's prices are indicated in the following currencies: BGN, EUR, GBP and USD. To select your preferred currency please, click on the globe icon in the main menu.
Exchange rates are updated on a daily basis on the Bulgarian National Bank rate.
All prices including value-added tax (VAT) 20%.
Please be informed, that when you purchase the Goods Online for Personal Use
You may be charged customs duties and taxes for something purchased online because:
Custom's duties are not included in the price of the goods you purchase online, and are not be included in the overall shipping costs you pay to the online retailer Landjoff Ltd.
When purchasing goods online from landjoff.com, all of these goods are originate from Bulgaria, therefore may are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package.
Before making a purchase, you should always check the specific rules and regulations that govern the act of importing in residence country.
Payment methods:
1. Cards MAESTRO, MASTERCARD, VISA and VISA ELECTRON
2. PayPal
3. Bank transfer
Shipping and handling:
If your goods are in stock, they will be dispatched within 5 working days, beginning from the moment of receiving cleared payment. The payment is considered "cleared" after the money from the buyer has been deposited into our account. *Note: Customized size of cave suits takes up to 15 workdays.
The handling time is the number of working days we will take to post the item after receiving your cleared payment. This does not include the number of working days for delivery.
“Working days” are normal weekdays. Saturdays, Sundays, and major holidays do not count as working days, so you’ll want to keep them in mind as you determine the earliest delivery date for you.
No handling fees are charged on any product.
Orders of out stock product(s):
In the event that the products are not in stock or you want to purchase a larger quantity than the available, you may place an order for all goods, except for the products in the "SELL OFF" category.
Production and dispatch of those products is usually within 10 - 20 business days. In the event that for any reason the deadline needs to be extended, we will inform you immediately, giving you the opportunity to cancel the order if you do not wish to wait.
Delivery:
Shipping cost is charged on the basis of weight and delivery location.
The delivery time depend of the delivery location and the service.
You agree that proof of delivery supplied by delivery company is sufficient evidence to establish that goods have been received.
Guarantee:
All of our products come with 180 days guarantee.
Landjoff.com does not take the responsibility if:
1. The damage of the product is the result of the customer fault.
2. The damage of the product is the result of the incorrect usage.
3. The product has a natural wear from the usage.
Returns policy:
We want you to be happy and 100% satisfied with your purchase. If you are not completely satisfied, we will accept returns or exchanges for all items (except customized products) within 30 days of the original delivery date. Returned items must be in original condition with no damage or missing parts.
Shipping charges are not refundable (we will pay all shipping costs, including the return shipping cost if the returned item is a result of our error*). You will be responsible for the cost of return and safe return of any product purchased after which a refund of the purchase price will be made in full, unless the goods have been miss used, or are in a condition that warrants the product non-saleable. Refunds will be credited on the same way and to the same accounts or card or if you wish, like a voucher for future purchase.
When returning an item please make sure you get a “proof of postage certificate” from the Post office (free of charge) and make sure to properly insure the item(s).
*NOTE: If you receive different from purchased color, size or item, then the mistake is our and we will pay all shipping costs, including the return shipping cost. The amount of return shipping cost is payable up to the amount of the original shipping cost.
Please use this form to request return merchandise authorization.
Contacting us:
If you need to reach us, please email us using the link on the store page.