We want you to be happy and 100% satisfied with your purchase. If you are not completely satisfied, we will accept returns or exchanges for all items (except customized products) within 30 days of the original delivery date. Returned items must be in original condition with no damage or missing parts.
Shipping charges are not refundable (we will pay all shipping costs, including the return shipping cost if the returned item is a result of our error*). You will be responsible for the cost of return and safe return of any product purchased after which a refund of the purchase price will be made in full, unless the goods have been miss used, or are in a condition that warrants the product non-saleable. Refunds will be credited on the same way and to the same accounts or card or if you wish, like a voucher for future purchace.
When returning an item please make sure you get a “proof of postage certificate” from the Post office (free of charge) and make sure to properly insure the item(s).
*NOTE: If you receive different from purchased color, size or item, then the mistake is our and we will pay all shipping costs, including the return shipping cost. The amount of return shipping cost is payable up to the amount of the original shipping cost.
Please use this form to request return merchandise authorization.
We provide delivery to all international destinations. The shipping costs are based on the weight (NOT per piece) and are depending of the destination or as is popular "combined shipping".
You can check all of offered shipping methods and rates with a few clicks:
1. Add the product(s) to shopping cart.
2. Click over "Checkout".
3. Fill required fields or login (for registered customers) and the system will calculates and displays all of available shipping methods and rates to your country.
4. See the shipping costs and make your choice from drop down menu.
Shipping methods and delivery time:
1. Postal delivery (Temporarily unavailable) for consignments up to 2 kg - online trackable up to sending abroad and after arriving in the country of the addressee*. Delivery time within 7 -15 working days for the European countries and 15 - 45 working days for the rest countries.
*Please be informed that in some countries, online tracking of inbound shipments from abroad is not available.
2. Couriers services: secure and reliable deliveries with very good ratio price - time.
2.1. DHL EXPRESS (for consignments up to 30 kg) - next day delivery for the European countries and within 3 - 8 working days for the rest of the world.
2.2. DHL ECONOMY SELECT - road delivery within 2 - 5 working days (for consignments over 5kg up to 30 kg).
2.3. Speedy: DPD ECONOMY & CEE ECONOMY (for consignments up to 30 kg) - road delivery within 3 - 8 working days to all of the EU countries.
Estimate delivery time:
Generally, it is depending of selected delivery method and your location and may vary within 1-2 business days for the courier services and 10-12 business days for the postal one.
Trace your shipment.
After we have dispatched of your order, you should receive an email with a shipping tracking number. Copy that number, open the relevant link below and paste it there.
Postal delivery - http://www.track-trace.com/post
DHL - http://www.dhl.com/en/express/tracking.html
Speedy: DPD ECONOMY & CEE BALKANS - https://www.speedy.bg/begin.php?page=web_Tracking&lang=en